Refund policy

Returns & refunds

You may request a return within 30 days of delivery. Contact shekebniazi@gmail.com with your order number before sending anything back.

Return eligibility

Items must be unused, unwashed, in their original condition, and with original packaging and included accessories. Opened food, treats, consumable products, and used grooming or personal-care items are not eligible for change-of-mind returns. This does not limit remedies for defective, damaged, or incorrect goods or rights required by applicable law.

How returns work

After reviewing your request, we provide return instructions and the correct return address. Items may need to be sent to different fulfillment partners. Do not send a return to an address on the package or our business contact address without authorization.

Return costs

For approved change-of-mind returns, you pay return shipping unless we provide a prepaid label at no charge. We do not charge a restocking fee. Original shipping charges are not refundable for change-of-mind returns. If we confirm that an item was damaged, defective, or incorrect, we cover the necessary return shipping and provide an appropriate replacement or refund.

Damaged or incorrect items

Contact us promptly with photographs of the item and packaging. Keep the item and packaging while we investigate. We will explain whether a return is needed.

Refunds

After an approved return is received and inspected, we email the result and issue any approved refund to the original payment method. Your bank or payment provider controls when the funds appear. Contact us if you need an update.

Cancellations & exchanges

Contact us as soon as possible to request cancellation or a change. Orders already in fulfillment may not be cancellable. For an exchange, contact us to arrange an eligible return and a separate purchase.